Frequently Asked Questions - FAQ

The rates we offer are designed to meet the needs of everyone wishing to travel to our islands.

The advantages of our rates include :

- Flexible rates: These rates allow you to change travel dates or times without paying any fees.

- Baggage allowances tailored to individual needs : Our customers can choose to travel without luggage or with baggage allowances of 15 or 23 kilograms.

- Low promotional rates accessible to everyone, without any selection criteria. This is why Air Moana does not offer a discount card.

To benefit from the rate that best suits your needs and is most cost-effective, we recommend booking as early as possible.

Modification and refund fees help compensate for the work involved in processing your request.

If you prefer not to pay fees when making changes, we recommend choosing a flexible rate for your next trip.

No-show penalties are charged to compensate for the reserved seat that goes unused when a passenger does not show up for their flight. This seat could have been made available to other passengers.

To avoid these penalties in the future, we recommend modifying or canceling your reservation in advance if you are unable to travel.

You can find information on preparing for your trip, including the identification documents required at check-in, by clicking here.

We offer group rates; however, these are subject to evaluation based on the information you provide when requesting a quote. To qualify for a group rate, the group must consist of at least 10 adults traveling on the same flight.

When requesting a quote, you will need to provide the following information :

- The name and contact information of the person responsible for the trip

- The number of people : Adults, children, and infants

- The destination

- The travel date

- The reason for the trip

If you wish, you can submit your request directly via the form available on our website by clicking here.

We offer our clients the possibility to privatize a flight upon request. However, these requests are subject to evaluation.

You can still request a quote, and the following information will be required:

- The name and contact information of the person responsible for the trip

- The number of people: Adults, children, and infants

- The destination

- The travel date

- The reason for the trip

Any special services you would like to have

If you wish, you can submit your request directly via the form provided by clicking here.

For reasons of comfort and safety, the transport of animals in the hold or cabin is subject to certain limitations.

Unfortunately, on the flight you chose, this limit has already been reached.

For reasons of comfort, safety, and in accordance with regulations, the transport of animals in the hold or cabin is subject to specific conditions.

At check-in, our ground staff will ensure that all conditions are met before accepting your pet on board.

You can find all the information regarding pet transport by clicking here.

The transportation of animals between the islands is subject to regulations set by the authorities.

These regulations require that animals be vaccinated, tattooed, or equipped with a microchip in order to travel. Air Moana adheres to these regulations.

You can find all the information regarding pet transport by clicking here.

For reasons of comfort, safety, and in accordance with regulations, the transport of animals in the hold or cabin is subject to specific conditions.

Additionally, transporting your pet in an appropriate container helps to minimize any inconvenience that might arise in the event of an unexpected issue.

You can find all the information regarding pet transport by clicking here.

The occupancy of the flight is not determined in advance, so for your comfort, we recommend booking a second seat to ensure your journey.

For your information, some seats may be empty, but the storage capacity could have reached its limit.

You can find all the information regarding an additional seat by clicking here.

The additional seat is sold to optimize the passenger's safety and comfort. As it is sold at 50% of the airfare, it does not include additional baggage allowance.

You can find all the information regarding the extra seat by clicking here.

A pregnant woman can travel up to her 7th month of pregnancy if it is not a high-risk pregnancy. Beyond the 7th month, a medical certificate from her doctor is required, confirming that she can travel without complications.

You can find all the information regarding pregnant women traveling on our flights by clicking here.

Yes, she can travel with a child, baby, or pet if it is a complication-free pregnancy.

The in-flight crew is trained for such situations and will take care of the expectant mother to ensure everything goes as smoothly as possible until landing.

Yes, the crew is trained for such situations, so there is no need to worry.

Yes, if your pregnancy is high-risk or if you are prone to complications. Otherwise, a medical certificate is not necessary.

You can find all the information regarding pregnant women traveling on our flights by clicking here.

For logistical reasons, we are currently unable to offer priority access to pregnant women.

Babies under 2 years old are entitled to a 5 kg baggage allowance in the hold.

For your comfort, you also have the option to reserve a seat for your baby. The fare will be different, but the baby will receive a baggage allowance associated with the ticket price.

You are allowed to travel with a stroller or a car seat, and these items will be counted as part of your baggage allowance.

For the safety of both the parent and the baby, one person can only travel with one baby in their care.

During takeoff, landing, and in case of turbulence, each baby must be secured with an infant seatbelt attached to the seatbelt of the passenger responsible for them.

You have the option to purchase a seat for your baby.

However, the fare will be different. Additionally, during takeoff and landing, your baby must be secured on an adult's lap.

Baby food is allowed in quantities necessary for the duration of the journey (milk, water, baby jars, applesauce, etc.).

Unfortunately, there is no changing table for babies on the plane.

Air Moana allows your child to travel without a family escort starting at the age of 4.

At this age, the child is independent and able to communicate with our ground staff or onboard personnel.

You can find all the information regarding our service dedicated to accompanying your minor child in our "Unaccompanied Minors" section.

Our ground staff and onboard personnel are responsible for assisting your child during boarding and the flight.

To ensure that this assistance is comfortable for your child, they must be able to manage themselves on board and communicate with the staff.

The UM service is indeed refundable.

We encourage you to inform us as soon as possible if you no longer wish to use this service. You can then request a refund before the scheduled check-in time.

Yes, your child can depart as a UM and return accompanied.

Don't worry, rest assured that your child is taken care of by the cabin crew. They are qualified and trained to ensure your child's well-being and comfort throughout the journey.

If the person who was supposed to pick up your child does not show up, we will attempt to contact them. If we receive no response, we will inform you as soon as possible so that you can arrange for someone else to pick up your child. In the meantime, your child will remain under the care of our staff.

Yes, your child can bring food, provided that the containers are well sealed and the beverage is unopened.

Currently, we do not offer onboard activities, but to make the journey enjoyable for your child, we recommend providing them with a tablet or drawing materials.

If your child has allergies, please provide them with their medication along with a prescription from their doctor. They can bring the necessary items on board with them.

Air Moana offers preferential rates for people with reduced mobility upon presentation of their card.

We invite you to consult our "Passengers with Disabilities" section for more information.

Anyone who has difficulty moving over long distances, in the plane, or at the boarding bridge can request assistance.

This service is free; however, you will need to request it when making your reservation online or inform our agents if your booking is made in an agency or by phone.

You can find all the information regarding passengers with disabilities by clicking here.

Transporting your wheelchair is entirely possible. Please note that it will be counted as part of your baggage allowance.

You will be asked to provide all the details of your wheelchair (battery, if applicable, dimensions, weight, etc.) so that we can verify the transportation conditions.

You can find all the information regarding passengers with disabilities by clicking here.

For the launch of the company, we do not have a high-lift available. However, we will assist individuals who have difficulty climbing the boarding ramp.

Battery-powered wheelchairs are accepted, but we will need to review the battery's specifications together to ensure safe transportation.

Wheelchairs are transported in the hold only. If you wish, you can purchase an "additional baggage" option for the transport of your wheelchair.

You can find all the information regarding the cost of additional baggage by clicking here.

It is entirely possible to travel with your assistance animal on our flights with the presentation of a document certifying the need to be accompanied by your animal. The transport of the animal is free of charge.

You can find all the information regarding traveling with an assistance animal by clicking here.

No, your assistance animal will be seated right in front of you and will not need to be transported in a crate.

You can find all the information regarding traveling with an assistance animal by clicking here.

We will need a certification from your doctor confirming your need for an assistance dog, as well as documentation proving that your dog has received special training.

You can find information regarding traveling with an assistance animal by clicking here.

We offer fares with baggage allowances of up to 23 kg. A 5 kg carry-on bag is also included with your ticket purchase.

We are pleased to offer the option to purchase additional baggage in advance. However, for safety reasons, this service is limited per person. Therefore, we recommend purchasing a ticket with a baggage allowance that closely matches your needs.

You can find all the information regarding excess baggage by clicking here.

We offer two types of fees for excess baggage:

- The fee for excess baggage purchased in advance (at an agency or on our website)

- The fee for excess baggage purchased directly at the airport on the day of your departure

You can find all the information regarding excess baggage by clicking here.

Excess baggage purchased in advance is indeed confirmed at the time of your purchase.

You can proceed to check-in with these items without any issues.

You can find all the information regarding excess baggage by clicking here.

Excess baggage is available for passengers with a seat. If you are traveling with a baby, you can purchase an additional 10 kg for yourself.

You can find all the information regarding excess baggage by clicking here.

We invite you to check the scheduled flight times for Air Moana by clicking here.