Disability or reduced mobility
Do you need assistance for your journey ? Our priority is to make your flight with Air Moana as pleasant and comfortable as possible. To achieve this, we offer an assistance service to support you at every step of your journey with us.
Assistance service
This service is offered free of charge. It is available to all passengers with a disability, whether temporary or permanent. It is designed to make your journey easier by assisting you with :
- Checking in yourself and your checked baggage, as well as any equipment.
- Moving to the boarding gate.
- Getting to the aircraft.
- Boarding and disembarking the plane and settling in on board.
- Exiting the aircraft and retrieving your baggage and any equipment.
To benefit from this service, you must inform us of your situation and needs when booking your trip or by contacting the reservation service at least 72 hours before your departure. This will allow us to prepare for your flight in the best possible way.
Contact our agents to arrange your assistance needs for your upcoming trip.
Special rates for disability card holders
Air Moana offers special rates for passengers (and their companions) who hold a white 100% pension card or an ONACVG card indicating a disability of 85% or more.
To book this type of reservation, you must visit an Air Moana agency or contact our reservation service.
Please note that the disability card must be presented at check-in and boarding.
Conditions for companions :
- If a passenger wishes to travel alone but the "third person" mention is indicated on their card, Air Moana will not be able to accept them on board alone. If "third person" is specified on the card, the passenger must travel with a companion for safety reasons.
- If a passenger travels with a companion but the "third person" mention is not on their card, the companion will not be eligible for the corresponding reduced fare.
Assistance animal
We offer a free service for passengers who require an assistance animal. It is essential to inform us when making your reservation. To best prepare for your journey, we also invite you to review the specific transport conditions on our dedicated page : Assistance Animal.
