Assistance animal
Do you need to travel with an assistance animal ? Guide dogs for visually impaired, hearing impaired individuals, and other assistance animals are welcome on our flights free of charge. Find all the necessary information here to prepare for your trip.
Who can travel with an assistance animal ?
Passengers requiring the presence of an assistance animal due to a physical, emotional, or psychological disability can travel with their companion, provided the required documentation is submitted. A second seat is then reserved free of charge for the assistance animal.
Transport conditions
To ensure a pleasant and safe journey for you, your assistance animal, and other passengers, certain transport conditions must be respected. Here’s what you need to know before booking:
You and your loyal companion must travel together on the same flight.
On board, your animal stays in the cabin by your side. It is placed on the floor near the additional seat to avoid obstructing the aisle. Under no circumstances can it occupy the additional seat. Your animal can travel without a muzzle or container but must always remain on a leash to ensure the safety and comfort of all passengers.
At the time of booking and at every stage of your journey, you must be able to provide the following documents :
- A medical certificate dated within the last two months, justifying the need to travel with an assistance animal.
- Official documents (such as a certificate or identification card) proving that your animal has been trained as an assistance animal.
If you cannot present these documents, your companion will not be recognized as an assistance animal and will be subject to the usual conditions for animals in the cabin or in the hold.
For your information, your animal must also belong to the categories of animals allowed on board. Find the details and special conditions on the animal transport page.
How to book ?
As the number of assistance animals allowed per flight is limited, it is essential to book your ticket in advance. This reservation can only be made at an Air Moana agency or by phone.
To facilitate regulatory checks and to best prepare for your welcome on board, please contact our reservation service at least 72 hours before departure.
Find all the useful information for booking a ticket at an Air Moana agency or by phone.
What is the baggage allowance ?
You are entitled to the cabin and checked baggage allowances associated with the fare class of your ticket. For more information, you can consult the page: Our fare conditions.
Please note, the allocation of a second seat does not entitle you to an additional baggage allowance.
Priority boarding
For your comfort and that of your animal, you benefit from priority boarding. Please proceed to the boarding gate when our agents invite priority passengers.
